Standard Freight Delivery Terms

  • When selecting standard delivery from, the driver will transport your order to the truck’s interior edge. Removal of your freight from the truck will be your responsibility. Whenever feasible, the driver will maneuver their vehicle to the nearest and safest spot of your receiving area, such as a loading dock or entrance. If you lack the means, such as a forklift or loading dock, to unload the freight, we suggest opting for the Liftgate Delivery service when placing your order.
  • The driver is not responsible for unloading or bringing items inside your premises. It’s crucial to prepare in advance for your freight delivery by having enough experienced personnel and necessary equipment like a forklift or dolly on hand, particularly for large or multiple item orders.

Inspecting Freight Packages for Damage

  • It’s imperative to examine the exterior of the freight package for any signs of damage. Refuse any packages that show visible damage and do not sign for the shipment. Inform the driver immediately of your decision to refuse due to damage.
  • If you accept delivery by signing, you assume full responsibility for the condition of the items. In case of damage, refuse the shipment and immediately contact at 1-855-838-1010 to arrange for a replacement.

Unpacking and Inspection Before Acceptance

  • Even if the exterior of the package seems intact, it’s essential to unpack and thoroughly inspect all items for potential transit damage before signing for delivery. You have the right to take your time inspecting your order.
  • If the driver is uncooperative during this process, do not hesitate to contact directly.

Detailed Item Inspection

  • After removing the packing materials, meticulously inspect each item for any damage or missing parts, including scratches, dents, and any other impairments to screens, tubes, or glass components. Significant damage should prompt you to refuse delivery. However, minor cosmetic issues that don’t affect functionality might be addressable by replacing parts.
  • Ensure the driver waits while you decide whether to accept or refuse the shipment. Remember, carriers may charge detention fees if the truck is delayed beyond a set time, typically as brief as 15 minutes for LTL shipments.

Finalizing Delivery Acceptance

  • Once you’re satisfied with the condition of your items, you may either sign for the freight shipment or refuse it based on your findings. If the items are undamaged or only bear minor cosmetic damage, note these details on the Bill of Lading, sign it, and let the driver leave. If unsure about minor damages and their repairability, call before letting the driver leave.
  • Once you sign for the delivery, you bear full responsibility for any later-discovered damages. It’s crucial to understand that accepting items “as is” shifts the responsibility for any subsequent damage claims to you, making it challenging to pursue compensation. Educational Resources is delighted to offer a variety of educational resources and articles about the foodservice industry. Our blog features detailed insights into equipment technologies, operational tips, and creative uses for kitchen tools, helping you make informed decisions that enhance the functionality and efficiency of your food service business. Explore these resources at your convenience to gain a deeper understanding of different products and their unique advantages.

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