Terms and Conditions

We value our customers! We go above and beyond to ensure the food truck community (and trailers, carts, and commissaries!) has a go-to place for food truck equipment, appliances, support, and knowledge. We do have a few limitations, as set below. Thank you for understanding and reach out at any time for clarification or help at sales@foodtruckhqusa.com.

1. Agreement to Terms

  • When you access and utilize FoodTruckHQUSA.com, you are agreeing to our Terms and Conditions and our Policies. Should you find any of the terms or policies unacceptable, we advise against using our website.

2. Website Content

  • The content on this website, which includes texts, designs, layouts, appearances, graphics, and images (“Content”), is either our property, used under license, or used with permission.
  • Unauthorized use, distribution, or reproduction of this Content is strictly forbidden and may result in legal action for damages or criminal charges.
  • We do not approve of any content scraping or AI integration of our material.

3. Usage of the Website

  • The information or Content provided on this website serves only for general informational purposes.
  • It is your duty to verify that any products or services available through this website meet your specific needs.
  • Any use of this information or Content is solely at your own risk, and we are not liable for it.

4. Ownership of Intellectual Property

  • All intellectual property rights related to any Content you download from FoodTruckHQUSA.com belong to us.
  • You are prohibited from using, altering, or creating derivatives from our Content without our explicit permission, particularly for commercial uses.

5. External Links

  • We may include links to third-party websites for your convenience.
  • These links are provided solely for informational purposes, and we do not endorse or verify the completeness or accuracy of their content.
  • We hold no responsibility for the content of any external websites.

6. Order Cancellation

  • A cancellation fee of 3% may apply to orders canceled before shipping due to credit card processing fees. Orders canceled after shipping are subject to a restocking fee up to 30%, return shipping costs, and the 3% credit card fee.

7. Delivery Details

  • Estimated shipping charges and delivery times apply. We deliver to the contiguous United States. Additional charges may apply for shipments to Hawaii and Alaska.
  • Additional fees apply for address changes post-shipment: Ground shipment address change: $17.00. Freight shipment address change: $150 to $400. Note: We do not generally deliver to addresses marked as “apartments” by carriers. Orders to these locations will be canceled and refunded. Please consider an alternate delivery address.
  • All orders for expedited shipping must be made before 1PM EST, Monday – Friday. Orders placed later will be processed the next business day. Delays in shipment loading or unloading may incur detention fees. Please plan your shipments accordingly.
  • More information is available on our shipping and delivery policy page.

8. Return Policy

  • All returns require prior authorization from FoodTruckHQUSA.com or the respective vendor/manufacturer: Used items cannot be returned.
  • Certain items may be non-returnable, as is policy for most commercial items. It is the customer’s responsibility to ensure that returned items are in condition required by our policy or those of the vendor or manufacturer. Restocking fees may apply to new unopened, open-box or damaged returns.
  • Return policies from manufacturers may vary and are the responsibility of the customer. Our returns policy page provides further details.

9. Resolution of Disputes

  • Disputes related to these terms will be addressed initially through mediation or arbitration.

10. Liability Limitations

  • Our liability in relation to any claims associated with these terms or the use of the website shall not exceed the purchase price of the product concerned.

11. Jurisdictional Law

  • The governing laws of Michigan apply to these Terms and Conditions.

12. User Responsibilities

  • Users must maintain accurate account details and refrain from engaging in any illegal activities on the website.

13. Contributions and Feedback

  • We welcome feedback and reviews. By providing feedback, you authorize us to use your ideas, views, opinions, or suggestions without any compensation to you.

14. Website Accessibility

  • We are committed to ensuring that our website is accessible to all users. If you have any accessibility concerns, please contact our support team.

15. Amendments to Terms and Conditions

  • We reserve the right to amend these terms at any time. Continued use of the website following any changes indicates your acceptance of the new terms. Last updated: April 28th, 2024.
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